Privacy policy

Effective date: 6th Jan 2025

VR property respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information about you when you our app and related services.

1. Information We Collect

We may collect the following types of information from users:

a. Information You Provide Directly

  • Account Information: Name, email address, phone number, and password when you register for an account.

  • Property Details: Information related to properties, tenants, and leases entered into the system.

  • Payment Information: If you process payments through the app, we collect payment details (e.g., credit card information, billing address).

  • Communication: Messages, emails, or inquiries sent through the app.

b. Information We Collect Automatically

  • Device and Usage Data: IP address, browser type, operating system, and activity logs.

  • Cookies and Tracking: Data collected through cookies and other tracking technologies to enhance your user experience.

c. Information from Third Parties

We may receive information from third parties, such as property managers, payment processors, or integration partners.

2. How We Use Your Information

We use the information collected to:

  • Provide, operate, and improve the App.

  • Facilitate property and tenant management functions.

  • Process payments securely.

  • Communicate with users about updates, features, and services.

  • Ensure compliance with legal and regulatory obligations.

  • Detect, prevent, and address fraud or security issues.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

  • With Service Providers: To process payments, host data, or provide customer support.

  • With Property Managers and Owners: For tenant-related communications and management.

  • With Your Consent: If you explicitly agree to share your information with third parties.

4. Data Security

We implement industry-standard measures to protect your data, including:

  • Encryption for data transmission.

  • Regular security audits

  • Access controls to limit data to authorized personnel.

Despite these measures, no system is entirely secure, and we cannot guarantee absolute data security.

5. Cookies and Tracking Technologies

The App uses cookies to:

  • Enhance user experience.

  • Analyze application or website performance.

  • Remember your preferences.

You can control cookies through your browser settings. Disabling cookies may affect your experience with the App.

6. Data Retention

We retain your data for as long as necessary to provide our services or comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review the Privacy Policy regularly for updates.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Vitarose Enterprises Limited

Email: vitarosenterprises@gmail.com

Phone: +254721153670

Address: : Vitros, Nairobi Kenya